Tag: customer service



Tuesday, January 9, 2018

“Although helping users with their various problems is rarely included in a system administrator’s job description, it claims a significant portion of most administrators’ workdays… In most cases, your response to these issues affects your perceived value as an administrator...

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Friday, October 27, 2017

An executive in charge of major IT purchasing decisions recently said to me “Vendors using these automated campaigns and check-in emails are like panhandlers – I don’t know who they are and I don’t know what they’ll do with our...

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Tuesday, June 20, 2017

“[T]he world would be a better place if more engineers, like me, hated technology. The stuff I design, if I’m successful, nobody will ever notice. Things will just work, and be self-managing.” – Radia Pearlman – Technology Tuesday courtesy of the...

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