Tag: customer service



Tuesday, June 20, 2017

“[T]he world would be a better place if more engineers, like me, hated technology. The stuff I design, if I’m successful, nobody will ever notice. Things will just work, and be self-managing.” – Radia Pearlman – Technology Tuesday courtesy of the...

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Friday, June 2, 2017

82% of your customers will stop doing business with you after only one bad experience. This is one key takeaway from Mary Meeker’s Internet Trends 2017, a must-read annual report for leaders (that’s you!) doing business in an era of unrelenting,...

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Monday, January 16, 2017

“Investing in providing amazing customer service is most likely going to yield a better return, via referrals, than any form of paid advertising.  Are your people empowered to delight customers every time they interact with your organization?” – Matt Tenney...

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