Tag: customer service

Tuesday, June 20, 2017

“[T]he world would be a better place if more engineers, like me, hated technology. The stuff I design, if I’m successful, nobody will ever notice. Things will just work, and be self-managing.” – Radia Pearlman – Technology Tuesday courtesy of the...

Read More

Friday, June 2, 2017

82% of your customers will stop doing business with you after only one bad experience. This is one key takeaway from Mary Meeker’s Internet Trends 2017, a must-read annual report for leaders (that’s you!) doing business in an era of unrelenting,...

Read More

Monday, January 16, 2017

“Investing in providing amazing customer service is most likely going to yield a better return, via referrals, than any form of paid advertising.  Are your people empowered to delight customers every time they interact with your organization?” – Matt Tenney...

Read More

Page 6 of 8« First...45678