Tag: customer service



Tuesday, November 27, 2018

“If we start to focus on ourselves instead of focusing on our customers, that will be the beginning of the end… We have to try and delay that day for as long as possible.” – Jeff Bezos – No organization...

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Tuesday, January 9, 2018

“Although helping users with their various problems is rarely included in a system administrator’s job description, it claims a significant portion of most administrators’ workdays… In most cases, your response to these issues affects your perceived value as an administrator...

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Friday, October 27, 2017

An executive in charge of major IT purchasing decisions recently said to me “Vendors using these automated campaigns and check-in emails are like panhandlers – I don’t know who they are and I don’t know what they’ll do with our...

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