“Speak last… When we speak first, we can create unconscious boxes from which people might not feel safe deviating. By making the effort to get team members talking before we share any of our own thoughts, we ensure that we...
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“In any moment… that we actually achieve the perspective of mindfulness – which is simply being aware, without judgment, of our thoughts, emotional state, and what’s coming in through our physical senses – we discover a little miracle: We are...
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“When people know that we trust them and even expect them to make decisions without our input… we are freed up to focus our energy on higher-level and more strategic aspects of our work, and on serving the members of...
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