Tag: customer service


Develop Commitment to Drive Results

Develop Commitment to Drive Results

How committed are your customers to the success of your organization? They’re probably not as committed as you’d like—but what if you could change that? And what if you defined a customer as “anyone whose actions affect your results”? This...

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Tuesday, June 4, 2019

“If you don’t collect any metrics, you’re flying blind. If you collect and focus on too many, they may be obstructing your field of view.” – Scott M. Graffius – John Rossman, the former Director of Enterprise Services at Amazon, has...

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Tuesday, January 22, 2019

“Chat-bots suit people, after all you can now do your banking while sitting on the train so why not SMS or Whatsapp a bot your query? Right now we’re dealing with everything from mortgage questions and how to get the...

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