“If you don’t collect any metrics, you’re flying blind. If you collect and focus on too many, they may be obstructing your field of view.” – Scott M. Graffius – John Rossman, the former Director of Enterprise Services at Amazon, has...
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“Chat-bots suit people, after all you can now do your banking while sitting on the train so why not SMS or Whatsapp a bot your query? Right now we’re dealing with everything from mortgage questions and how to get the...
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“The happy phrasing of a compliment is one of the rarest of human gifts and the happy delivery of it another.” – Mark Twain – Last Friday night my flights were cancelled with 10 hours notice due to a winter...
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